Dodo's Mobile Doggy Wash T&C

- We ask customers not to take convenience for granted - it requires real work (and cost) to have something delivered to you when it normally requires you a visit.  This is reflected in our pricing obviously.

- This means willing to work out a time that is also convenient for service provider, not just one way around. 

- We also ask pet parents that they are personally responsible for the keeping on top of their pet's grooming - that includes - regular brushing, keeping track of next appointment, making sure their pet is bought in matt-free.

- Due to uncertainty working with animals and traffic, all grooming appointments have assumed time frame of arrival - 1 hour from time you booked.  This means if you booked at 11:00, we should arrive between 11-12pm assuming no delays. You should be occupied with other errands during this time - we recommend not having high anticipation to our arrival so its easier on your mind and on us as well.

- You're expected to block out 2 hours of time for actual grooming if this is your first appointment and uncertain how long it will take.  Once the actual time is worked out it will be easier next time.

- You're expected to keep your appointment information on your diary if you're given a date and time. While we do send out reminders here and there, they should not be your only source to rely on.

- Appointments booked in advance are treated seriously and not to be taken lightly - this is regarding to the wellbeing of your pet, so time and consideration is important. Also, more grooming almost always does more good than harm.   

- We invite customers to understand that mobile groomers are busy solo operators (yes we don't operate as a team due to nature of our work) that wear all hats in a business - so are often behind in admin. If we don't reply in time, or haven't arrived, please send us a courtesy message we will get back to you shortly. Sometimes, there's too much going on and is most likely we might accidently missed your message or appointment time and date get slipped through. 

- While a customer can be occupied with something else while waiting for us - our time on the road is lost when customer's don't turn up. A 48 hours cancellation notice is required as courtesy. No fees is charged for last minute cancellations, but repeated cancellations or no shows can make difficult for us to keep going. 

- Your expected to understand that your dog's grooming result is directly correlate to how it is behaving during the grooming session; poor behavior will result in uneven cuts etc. Also the condition of the coat - ie, matted coats result in shaved pet, which will look drastically different and owners bringing in extremely matted dogs should automatically expect this.  If you want to know if your dog is extremely matted - do a comb test from root of hair (not brush). If it can't be combed through from root of hair - it is extremely matted. 

- You're expected to communicate clearly what style you're looking for if you have one in mind.  Expecting what you received previously must be the same here is not a good idea as there is a hundred ways to groom a pet and our default style may not be what you're looking for. If you're unsure, go with our default style, it is what we've experimented that most people are happy to recommend us to others. 

- Due to varied conditions of dogs brought in to us, final price is dependent on TIME spent, as we make money based on our time.  So anything that increase the time of session will correspond with a increase price, and this shouldn't come as surprise. The prices reflected on booking page is a base price only.