Welcome to Dodo's Mobile Doggy Wash Pet Grooming

Customer satisfaction: In order to make sure you're satisfied, we'd want to communicate these in advance. Many customers come from using salons previously or haven't used mobile groomers before. This can cause disparity in expectations and satisfaction.It is important you read through to understand how mobile groomers work differently and what you should expect

1. We are usually 2-3x faster than a salon booking, not because we rush but simply because your dog is not put in cage or playground for additional periods of time that adds up to the total length of appointment.  Please do not take this as rushing through your dog. It is really how long every groomer takes to do your dog.
2. You can never expect your dog to be fully dried in a mobile unit, especially larger dog that can't get on table and sit in bathtub. This is due to restricted air circulation in an enclosed space and that also that they don't have additional time to sit in a cage or play in a playground to completely dry off naturally like salons do. Our goal is to makesure your dog is mostly dry so that it will dry naturally quickly.
3. We are NOT experts for doggy hairstyling. Although we know how to style pooch, we specializes in handling troublesome dogs and providing comfortable grooming experience of your dogs, not trying to achieve the best style or looks. If the look of your dog is the primary purpose of your appointment, we unfortunately are not expert in these areas as we spent most of our time handling difficult dogs so that's where our skill points is tapped at. 
4. We simply cannot come at your preferred time and also delays in schedule is normal. We operate on difficult dogs combined with unpredictable traffic condition and every appointment one after one all makes our schedule highly unpredictable. All of our jobs are also routed effectively to make sure  we don't waste time on road so you'll need to make yourself available whenever you can, as much as possible, otherwise you will miss out on convenience factor. You should not be suprised if we are hours behind on schedule or reschduled an appointment.
5. Because our mobile service often attract dogs that are not suitable in a traditional setting, the quality of grooming often suffer as a result as many dogs does not cooperate. It is common for nails to be not cut, paw pads hair not trimmed, uneven coat length, face or body left wet, if your dog chooses that not to cooperate. Good grooming require full cooperation of your dog. We want owners to ask their dogs how they behaved first if they notice something hasn't been done - rather than assuming the groomer has missed something  or resort to questioning groomer's skills.
6. I want to emphasis that I am a one man team and I don't have an dedicated admin or a crew to handle appointment booking etc. Ideally you put yourself on a recurring schedule and not ring me or message me every time you need it as I'm often behind in admins.
7. I am often unable to respond to your messages when I'm grooming. Unlike salon groomers where they can always get on their phone, most of time I'm either driving or I'm with risk of dog running away from vehicle if I pick up the phone. Expect delays with communications.
8. Our prices reflect quality of work, and most importantly, extra time spent with your pooch to make them feel like home. We don't treat your dogs like a factory production line, which is typically the low-cost salons with multiple employees.  Paying a little extra goes a long way.
9. It is fair that groomers are never responsible for injuring poorly trained dogs, matting issues and dogs with old age. This terms and condition is everywhere with every groomer. This unfortunately has to do with the fact that groomers are charging relatively little for providing a relatively low risk service, as opposed to high risk service like vets that could cost you thousands each visit etc, are at higher risk of litigation.  Customers are reminded that most dogs are well presented to groomers, and so groomers does not cover high risk dogs that would be costly to cover for all accidents.  This is same logic as car insurance premiums would double for high risk drivers. We are also happy to double the cost of every groom if we were to made responsible for every risky dog that come in.
10. Finally, we want to remind customers that mobile grooming is a highly in demand service. Only 1/10 groomers are mobile but half of customers want to use a mobile service instead of salon. You cannot show up and expect your dog to be groomed like a walking into a barber shop. We expect appointments to be made well in advance. This isn't a 'come and leave' type of service. This is an ongoing, subscription based service and not casual, return when you want type.
11. Timeslots are not fixed they are rearranged on regular basis to reduce travel so you just tell me what times you're at home on weekdays or weekends and i'll put a time down for you.  We do not just give appointment times without understanding what other times work for you as it get changed frequently.