We are taking on new clients! Enquire today
We are taking on new clients! Enquire today
Please reach us at henryzhu78@gmail.com if you cannot find an answer to your question.
Yes, we come to you with in a mobile grooming van. We are not a 'we come inside your house' type of mobile grooming where we might leave a mess in your house or backyard. We have a fully fitted, purposely built mobile dog grooming van (note, is a van, not a car + trailer, there is a big difference between the two. Most mobile groomers here in Australia uses trailers). Dog grooming trailers present significant challenges to mobile grooming. They are too long, which often block foot paths and have difficult time getting in and out of places, which potentially leading to cancellations of your grooming. A van cleverly addresses such issues by being much shorter and swift in comparison.
A typical service will take somewhere between 0.5 - 1.5 hour. But keep in mind that we expect someone to be at home at least for the next 3 hour of your scheduled appointment time in order to account for any delays. Booking in at 1pm and needing to leave the house at 2:30pm is likely setting your appointment up for a failure because delays can be normal.
Prices vary from service to breeds so there is no one stop shop answer. It is best to check our online booking page where prices are shown there. Our prices are set so that it is slightly higher than stationary groomers, due to additional time needed to travel and complexity involved with a mobile service. By charging accordingly, we can focus on high quality, on-going grooming that leads to lower stress for you and your pet. Otherwise, we will go out of business quickly and you will have to find another groomer for your dog.
No mobile groomer will provide same-day service. We don't sit in our van, having gaps in our schedule waiting for you to call us and get your dog groomed today, at a location distance away. Most mobile groomers are booked month in advance to plan routes out. You'll be lucky to get anyone within two week. We expect all customers that wish to return to have a time written down before we leave, or put themselves on a recurring schedule. If you prefer to call whenever you feel ready, a salon might be a better fit for you as you're likely not going to get on our schedule in the future as we take more clients.
We can groom cats, but keep in mind, we're professional dog groomers, not cat groomers, so please do not bring cats with difficult behaviour. If you want cat grooming, give me a call.
We groom difficult dogs all the time. Note that aggressive dogs may be turned away depending on severity. Stringent safety measures will be used to secure an aggressive dog to prevent injury. Groomer's safety is highest priority.
We DON'T charge a fee for cancellation as we understand that things happen, but please let us know in advance as much as possible! Also, please do not book in with intention of cancelling the service if something better comes up. It's not the right thing to do.