Please reach us at henryzhu78@gmail.com if you cannot find an answer to your question.
Yes we come to you. We do grooming inside our purposely built grooming van which will be parked next your house, which is a mobile salon in its self that contain all equipment and features and most importantly, the experienced groomer himself. If you can get to Balwyn within 20 minutes during normal hours, you're in our service area and we will come to you.
We require customers to provide power access. The power connection can be found in garage (commonly), external weatherproof outlets outside of house or in one of the room inside house. We will connect using a long power cable from our van. If these cannot be supplied, we provide option to supply ourselves at a small cost.
A typical service will take somewhere between 0.5 - 2 hour. But keep in mind that we expect someone to be at home at least for the next 3 hour of your scheduled appointment time as the time you book is not our exact arrival time but rather your position in the queue. Booking in at 1pm and needing to leave the house at 2:30pm is likely setting your appointment up for a failure because there isn't enough buffer time for arrival.
In general, expect 20% more than a local salon due to travel and admin. Our prices are found in online booking page.
You can generally expect to book within 2 weeks at the time you're seeing this, assuming you're reasonably flexible. However, we can't guarantee this will be the same in the future as we build up our clientele in this area, so if you're happy with our work, we encourage you to sign up to become a regular customer.
We are more than capable of grooming anxious/difficult dogs. In fact, this is our role and this is what mobile groomers are really good at, due to being the 'go to' option for people with anxious dogs. This does not apply similarly to aggressive dogs, should be sedated and groomed by a vet.
We don't charge a fee for cancellation as we understand that things happen, but please let us know in advance as much as possible! Also, please do not book in with intention of cancelling the service if something better comes up, its not right thing to do.
Yes, you can pay with cash or card.
The business owner him self Henry is the only person (now and future) that will come to groom your dogs. This it to make sure your dog is handled by same person. Mobile grooming isn't like a shop we don't have staff.